As the UK undergoes the digital phone switchover, many older adults’ personal alarms may stop working leaving many older adults who rely on personal alarm systems at risk. These alarms, often used to call for help in emergencies such as falls or sudden illness, typically depend on a working landline connection.
Traditional personal alarm systems are designed to send an alert through an analogue phone line. When a home moves to a digital service, the alarm system may no longer function as expected.
In simple terms, analogue landlines use physical wires and can continue to work during power cuts.
However, digital phone services rely on the internet and electricity, so they may stop working if the power or internet goes down. This means the alarm may not be able to connect to the emergency centre. Additionally, if the personal alarm is particularly old it may not be compatible or work with newer technology.
In 2024, two telecare users reportedly died after personal alarm failures, following the digital switch‑over of their landline systems. These tragic cases led the government to pause non‑voluntary migrations and negotiate stronger safeguards for vulnerable users.
This has led to calls for greater care and communication during the digital switchover, particularly for those in vulnerable groups such as older adults living independently or in supported settings.
Care homes and family members can take steps to ensure personal alarms will continue to work during and after the switchover. These include:
Checking whether a resident uses a personal alarm that connects through a landline
Asking the phone provider whether the alarm will still work after the switchover
Ensuring the alarm is tested when the phone service is changed
Asking for a backup battery for the digital phone box in case of a power cut
It may also be a good time to consider upgrading to a newer type of alarm that does not rely on a landline at all. Some modern alarms use mobile networks and will continue to work even if the broadband or power goes down.
Many of the new alarms designed for older users come with features that make them safer and more reliable. These may include:
For care homes and care service providers, this is an important time to share guidance and offer reassurance to residents and their families. By helping people understand the changes and plan ahead, you can show your service is up to date and cares deeply about their resident’s safety.
If you have any further questions about this topic or would like advice about what to do please contact one of our experts who will be happy to help.
