The Grainger Suite, Regent Centre, Gosforth, Newcastle upon Tyne, NE3 3PF
Google Rating: 5 Star (9+ Reviews)
Facebook Rating: 4.6 Star (21+ Reviews)
Overview
SureCare Newcastle & North Tyneside is an award winning; family run business who all have a hands-on approach
At SureCare, we’re more than just a family-run business – we’re a compassionate team deeply committed to providing superior care services rooted in traditional Indian culture. Founded on the principles of compassion, empathy, and fulfilment, our journey began with a vision to positively impact our community through exceptional care.
From personalized support to empowering service users to lead fulfilling lives, our ethos revolves around championing independence while respecting individual choices and beliefs. With meticulous recruitment and comprehensive training, we ensure our dedicated staff shares our commitment to making a tangible difference in our community.
Our core values drive us to deliver exceptional care at every stage of life, fostering unity and shared ambitions within our extended SureCare family. Check out our video below to see what our current service user’s think of us.
Whether it is a 30-minute welfare check to 24-hour care, our team are ready to support you. We understand that requirements change and with our flexible approach we will endeavour to meet the changing needs for all service users.
At SureCare Newcastle:
At SureCare, we understand that everyone’s needs are different. That’s why we customize our services to fit your individual requirements. Here’s some examples of how our dedicated care workers can assist you:
Mobility Support: As mobility might change over time, our care workers are trained in utilising various mobility aids to help you move comfortably within your home.
Personal Care: Feeling and looking your best is important; our care workers can assist with all personal care requirements, ranging from bathing, dressing, and accompanying you to appointments.
Housekeeping Assistance: Let us lend a hand with cleaning, laundry, and other household chores to keep your living space tidy and comfortable.
Nutritional Support: Our care workers ensure your dietary needs are met, including meal preparation and even making that perfect cup of tea to ensure you stay hydrated.
Social and Leisure Activities: Whether it’s a trip to the local bingo, a quick visit to the shop, or dining out, our care workers offer companionship. On days you prefer staying in, they can assist with shopping lists and procure groceries on your behalf.
Companionship and Engagement: Our care workers are always ready for a chat, to share stories, or enjoy board games together, providing a listening ear whenever you need it.
Medication Management: Correct medication management is crucial, and our staff are trained to help, whether it’s collecting prescriptions, offering reminders, administering medication, or accompanying you to medical appointments for support or company.
If you have specific needs, don’t hesitate to reach out. We’re here to accommodate you and provide the personalized care you deserve.
SureCare Newcastle & North Tyneside: Your Trusted, Award Winning, Care Partner
At SureCare, our story begins with a rich legacy of care deeply embedded in traditional Indian culture. Inspired by our mother, a dedicated care worker for several years, we inherited values of compassion, empathy, and fulfilment, shaping the foundation of our family-run business. With her guiding principles, we embarked on a journey to contribute positively to our community through superior care services.
From the outset, our mission has been clear: to enhance the lives of those we assist. We believe in empowering our service users to lead fulfilling lives, respecting their choices, privacy, and beliefs within the familiar comfort of their homes. It’s about more than just delivering care; it’s about nurturing relationships and fostering a sense of belonging and dignity for everyone we serve.
Central to our approach is our meticulous recruitment process and comprehensive training. We handpick individuals who share our passion for making a tangible difference in the community, providing them with the support and resources they need to excel in their roles. With each member of our team committed to our core values, we ensure that every interaction is infused with warmth, empathy, and professionalism.
At SureCare Newcastle & North Tyneside, delivering exceptional care isn’t just a goal; it’s our guiding principle. Whether it’s providing mobility support, personal care, medication, or housekeeping assistance, we tailor our services to meet the unique needs of each individual. Every task is approached with dedication and attention to detail, ensuring that our service users always receive the highest standard of care.
But our commitment to excellence doesn’t stop there. We recognize that continuous improvement is essential to our growth and service excellence. That’s why we actively encourage feedback from everyone we interact with, whether it’s service users, their families, or our dedicated team members. By listening to their insights and experiences, we can continually refine and enhance our services, ensuring that we always meet and exceed expectations.
At SureCare Newcastle & North Tyneside, we’re more than just a care provider; we’re a trusted partner in your journey towards health, happiness, and well-being. Join us, and experience the difference that compassionate, personalized care can make in your life. After visiting our website to read our reviews, contact us today for further information and a free home care assessment.
A Glimpse into Our Compassionate Care Community
FAQ's
Why SureCare?
Why choose SureCare Newcastle? There are many reasons but we let one speak for itself “SureCare is rated top 20 homecare provider in the North East 5 years in a row”. This is a real testament to the level of care we provide.
What is Home Care?
Home care is a service that allows individuals, especially the elderly, those recovering from illness or surgery, or those with disabilities, to receive personalized care and support in the comfort of their own homes. It encompasses a wide range of services, from assistance with daily activities like bathing, dressing, and meal preparation, to more specialized care like PEG, tracheostomy, and catheter & stoma care.
Home care aims to help individuals maintain their independence and quality of life by tailoring support to their specific needs, preferences, and schedules. It offers a flexible alternative to residential care, enabling individuals to stay in a familiar environment while receiving the necessary support. Trust SureCare Newcastle to be your trusted care partner and get in touch today for more information.
What's the difference to Live-in Care?
Live-in care is a type of home care service where a caregiver resides in the client’s home to provide round-the-clock support and assistance. This service is tailored for individuals who require continuous care and supervision but wish to remain in the comfort of their own homes. Live-in care covers various needs, from personal care and household tasks to medication management and companionship, ensuring the client’s safety, comfort, and well-being at all times.
The primary difference between live-in care and standard home care (also known as domiciliary care) lies in the level of coverage and support provided. While standard home care typically involves caregivers visiting the client’s home for specific periods to assist with care needs, live-in care ensures that a caregiver is always present in the home, day and night. This continuous presence provides a higher level of support and can be especially beneficial for individuals with more intensive care needs, such as those with chronic illnesses, severe disabilities, or advanced dementia, offering a more comprehensive and reassuring solution for both clients and their families.
Choose SureCare Newcastle & North Tyneside to ensure you’re receiving the live-in care you deserve.
What happens next?
Upon initiating contact with us, you will be promptly reached by one of our expert care coordinators. They will engage with you to understand when you need us to start, your care needs and schedule a meeting at your residence with our quality officer. This visit aims to delve into your preferences for care and your objectives for utilising our services.
Following this consultation, we will craft a comprehensive care and support plan, meticulously designed and mutually agreed upon, to guide our care workers in delivering the specified care. Our quality officer ensures a seamless handover to the care team, setting the stage for a smooth transition.
The process, however, does not end with the initial setup. Our commitment to your care is ongoing; our quality officer and care team will regularly assess and update your care plan to accommodate any changes in your needs. This dynamic approach allows us to stay attuned to your evolving requirements, ensuring our service remains tailored to you, with the ultimate goal of fulfilling your aspirations and continuing to deliver care that is as unique as you are.
Is SureCare CQC Regulated?
CQC stands for the Care Quality Commission. It is an independent regulator of health and social care services in England. The CQC’s role is to ensure that healthcare and social care services provide people with safe, effective, compassionate, and high-quality care. SureCare Newcastle & North Tyneside are rated “Good” in all areas, providing you with peace of mind of a high-quality service.
How soon could my care start?
We work with many hospital discharge teams and are therefore experienced in commencing care urgently, often within 24-48 hours if needed.
