Crossroads Home Care is a long-established charity providing home care and family carer support across Sandwell, Dudley and Birmingham. Unusually for a home care provider, Crossroads operates a two-sided model: personalised, flexible care for the person needing support at home, alongside a wide network of services for the unpaid family carers looking after them — including a 24/7 assistance line, a Day Club for social respite, dementia-specific wellbeing support, and bereavement services.
Registered as a charity (No. 1040679) and a partner in the Carers Trust Network, Crossroads is CQC-regulated and delivers a 24/7 home care service from its Sandwell HQ in Oldbury. In its most recent Quality Questionnaire, 100% of service users reported that Crossroads staff helped them to remain independent while respecting their dignity.
Crossroads Home Care covers Sandwell, Dudley and Birmingham, with the HQ at Oldbury and dedicated local services in each of the three boroughs. The Sandwell home care team operates across Oldbury, West Bromwich, Smethwick, Tipton, Wednesbury, Rowley Regis and the wider Sandwell area. Care and carer-support services also extend into Dudley and central Birmingham. Contact the team to confirm coverage for a specific postcode.
Crossroads’ appeal for Sandwell families sits in three places. First, the charity model — as a not-for-profit registered charity (No. 1040679), any surplus is reinvested in services rather than distributed as profit. Second, the two-sided offer: unlike most home care providers, Crossroads recognises that families often need as much support as the person receiving care, and offers services specifically for unpaid carers alongside the home care itself. Third, longevity and reputation — Crossroads has been operating in Sandwell for decades, is a Carers Trust Network Partner, and reports that in its most recent quality survey, 100% of service users said the team helped preserve their independence.
Crossroads’ central differentiator is the recognition that home care doesn’t just involve the person being cared for — it involves the family looking after them, often unpaid, often for years, and often at the cost of their own health and wellbeing. Alongside standard visiting care, respite care, companionship and end-of-life care, Crossroads runs a Day Club offering social meetings for adults with care needs (including dementia), a 24/7 Carers Assistance Line, Family Carer Training so that unpaid carers can learn practical skills like hoist use, a Carers Card offering discounts and recognition, and a Bereavement and Wellbeing Service for families after a loved one has died. That combination of home care plus carer-side support is genuinely rare in the sector.
Crossroads’ commitment is to bringing peace of mind — to the person being cared for, and to the family looking after them. That means care delivered with dignity, respect and consistency, alongside a wider set of services designed to support family carers so they can sustain the role without burning out. The 24/7 phone line means help is genuinely available around the clock, whether that’s a practical care question, a wellbeing conversation, or a crisis needing quick action.
If you’re exploring home care across Dudley, Birmingham & Sandwell for yourself, a loved one, or as a family carer needing support, Crossroads Home Care offers a 24/7 phone line and a free initial conversation. Call 0121 553 6483 or visit crossroads-caringforcarers.org to enquire.
As well as visiting home care, respite and end-of-life care, Crossroads offers a wide range of services specifically for unpaid family carers — including a 24/7 assistance line, a Day Club for social respite, dementia-specific wellbeing support, Family Carer training, a Carers Card discount programme, and bereavement and wellbeing services.
Crossroads is a registered charity (No. 1040679) and a Carers Trust Network Partner. Any surplus generated is reinvested in the charity’s services rather than distributed as profit, and the organisation has been operating in Sandwell for decades.
Sandwell (Oldbury, West Bromwich, Smethwick, Tipton, Wednesbury, Rowley Regis and surrounding areas), Dudley, and Birmingham. Each area has its own dedicated local team and support services. Contact 0121 553 6483 to confirm coverage for a specific postcode.
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